01Our commitment
AS9 exists to connect people to work. A product that decides in advance which people can reach it has failed at the only thing it was built to do.
We design and build so that our websites and applications can be used by people with visual, auditory, motor and cognitive disabilities, and by people using screen readers, magnification, voice control, switch access, or a keyboard alone.
02The standard we hold ourselves to
We work toward conformance with the Web Content Accessibility Guidelines, version 2.2, at level AA. That is the standard referenced by most public procurement and by the regulations that apply to us.
Conformance is a direction and a discipline rather than a certificate. Parts of the product meet it today, parts are being brought up to it, and we would rather say that than claim a level we have not audited.
- Every interactive control is reachable and operable with a keyboard, and focus is always visible.
- Text and interface elements are checked for contrast in both the dark and light themes.
- Images and icons that carry meaning have text alternatives; decorative ones are hidden from assistive technology.
- Structure is expressed with real headings, lists, landmarks and labels rather than styling alone.
- Motion respects the reduced-motion setting your system already knows about.
- The product is published in English, Spanish, French and Portuguese, with the language of each page declared so screen readers pronounce it correctly.
03Where we know we fall short
Some longer data tables and dense analytical views are harder to navigate with a screen reader than they should be, and we are rebuilding them rather than patching labels onto them.
Content supplied by third parties, including documents uploaded by employers and candidates, is outside our control. Where we can, we surface a text alternative.
If you hit something not listed here, telling us is the fastest way it gets fixed. We do not treat accessibility reports as complaints.
04Reporting a barrier
Tell us what you were trying to do, the page or screen you were on, and the assistive technology and browser you were using. That is usually enough for us to reproduce it.
We acknowledge every report within three business days and tell you what we found and when we expect to have it fixed. If a fix will take time, we offer a way to get the same thing done in the meantime.
You can also write to us at The Deco · 5211 Peachtree Blvd · Atlanta, Georgia 30341.
05If the product is not working for you
Anything AS9 can do through the interface, a person at AS9 can do with you directly. If a screen is standing between you and an opportunity, we will complete it with you by email or by phone.
That offer is not a substitute for fixing the screen, and we do not use it as one.
This page is published in English, Spanish, French and Portuguese. If a translation and the English version disagree, the English version governs.